Effective Date: 06/02/2025
Thank you for purchasing from ViralPotent. We aim to ensure that your experience with our products is satisfactory. Please review our Refunds and Returns Policy below for full details on the process, conditions, and timeframes related to digital product returns and refunds.
1. Digital Product Returns and Refunds
Due to the nature of digital products, all sales are final, and we do not offer returns or refunds for any digital products (such as eBooks, online courses, or downloadable files) once they have been successfully delivered to you.
However, if you encounter any issues with your purchase, such as technical problems with downloading or accessing the product, we are happy to assist you. Please contact us immediately, and we will work with you to resolve the issue.
2. Conditions for Refunds
Refunds for digital products will only be considered in the following exceptional circumstances:
- If the product does not meet the description or is faulty (e.g., the file is corrupted or inaccessible).
- If the product is unavailable for download within a reasonable period after purchase.
- If the wrong product was delivered to you.
To request a refund, you must meet the following conditions:
- Your request must be submitted within 7 days from the date of purchase.
- You must provide sufficient proof of purchase, including order details and any relevant information regarding the issue.
- The product should not have been used, downloaded, or accessed beyond the first attempt.
3. How to Initiate a Return or Refund Request
If you are eligible for a refund under the conditions listed above, please follow these steps:
- Contact Us via email at 365anshverma@gmail.com.
- In your email, include the following details:
- Your order number and proof of purchase (e.g., receipt or invoice).
- A brief description of the issue or reason for requesting the refund.
- Any supporting documentation (e.g., screenshots of errors or issues encountered).
- Our customer support team will review your request and respond within 3-5 business days.
If your refund is approved, the amount will be processed and credited back to your original payment method. Refunds may take up to 10 business days to appear in your account, depending on your payment provider.
4. Fees and Costs Involved
- There are no additional fees for requesting a refund within the applicable time frame, provided the conditions for refunds are met.
- Please note: If the refund is approved, the refunded amount will be the total purchase price minus any applicable transaction fees charged by the payment processor.
5. Non-refundable Items
The following items are non-refundable:
- Digital products that have been downloaded or accessed.
- Products that were on sale or promotional offers, unless they are defective or not as described.
6. Customer Support
If you have any questions, concerns, or issues with your purchase, please don’t hesitate to contact our customer support team:
Email: 365anshverma@gmail.com
Address: Haridwar, Uttarakhand 249407, India
We strive to provide excellent customer service and will do our best to resolve any issues in a timely and efficient manner.